Possible Reasons TicWatch Pro Won’t Track Heart Rate
- Sensor Blockage: The heart rate sensor might be obstructed by dirt, sweat, or moisture on the back of the watch. This can prevent the sensor from functioning properly.
- Wrist Position: The watch must be snug against your skin, ideally just above the wrist bone. Loose fitting can cause the sensor to fail in capturing reliable data.
- Battery Level: If the battery is low, the heart rate monitor might stop functioning to conserve power. Ensure that your watch has sufficient charge.
- Software Glitches: The watch software might have glitches or need updates, preventing the heart rate monitor from operating smoothly.
- Settings Configuration: Heart rate monitoring might be turned off in the watch settings, preventing it from tracking your pulse.
How to Fix Heart Rate Tracking Issues
- Clean the Sensor: Use a soft, dry cloth or a slightly dampened cloth to clean the sensor on the back of your watch. Ensure that it is dry before wearing it again.
- Adjust the Fit: Make sure that the watch is snug and in the correct position on your wrist. Avoid having it too tight or too loose.
- Charge Your Watch: Connect your watch to its charger and charge it fully to see if this resolves the tracking issue.
- Check for Software Updates: Open the Wear OS app on your phone and connect to your TicWatch Pro. Under device settings, check for updates and install any available ones.
- Reset the Watch: As a last resort, consider performing a factory reset to resolve any persistent issues. Go to the settings menu on your watch, select the 'System' option, and choose 'Disconnect & reset'. Remember to back up any important data before doing so.
- Ensure Heart Rate Monitor is Enabled: Navigate through the settings on your TicWatch Pro and ensure that the heart rate sensor is turned on.
- Contact Support: If none of the above steps work, contacting TicWatch customer support might be necessary for further assistance.
