Possible Reasons for Connection Issues
- Your Viofo Dash Cam may not be powered on properly. Ensure that the device is turned on and fully charged or connected to a power source.
- The Wi-Fi on the dashcam might not be enabled. Check to ensure the Wi-Fi signal is turned on and is in the connectivity mode.
- Range could be an issue, as the device needs to be within the dash cam's Wi-Fi range. Ensure your phone is very close to the dash cam.
- Diverse network environments could create interference. Try to connect with fewer surrounding Wi-Fi signals or switch off other devices that could cause interference.
- The phone's app may not be updated to the latest version, causing compatibility issues. Check for updates on the app store and install any available updates.
- An incorrect password to the Wi-Fi network of the dash cam could be entered. Double-check for any errors in the Wi-Fi password.
- Your smartphone’s operating system might not be compatible. Confirm that your smartphone is using an OS version supported by the app.
Steps to Fix the Connection Problem
- **Restart your devices:** Sometimes, restarting both your smartphone and the dash cam can fix connectivity issues. Simply power them off and on again.
- **Ensure Wi-Fi is enabled:** On the dash cam, confirm through indicators or the user menu that Wi-Fi is active. Usually, there is a dedicated Wi-Fi button.
- **Reset network settings:** On your phone, reset the network settings to eliminate any possible issues related to network configuration.
- **Verify application permissions:** Ensure the app is permitted to use both Wi-Fi and Bluetooth on your smartphone settings.
- **Remove interfering Wi-Fi networks:** In your phone's Wi-Fi settings, forget other nearby networks which could be automatically connecting.
- **Use the correct app:** Make sure you are using the official and most recent Viofo app from the app store, corresponding to your phone's operating system.
- **Re-enter Wi-Fi credentials:** Go to Wi-Fi settings on your phone, and re-input the dash cam’s network name and password correctly before attempting to connect again.
- **Check for firmware updates:** Ensure both the dash cam and the app are running their latest software versions; apply necessary updates.
