Common Causes of Arlo Mobile App Login Issues
- Incorrect credentials: Double-check if you are entering the correct username and password. Ensure that your caps lock is not activated and that the credentials are input exactly as they were set.
- Poor Internet Connection: A stable internet connection is essential for the app to connect to its servers. Ensure your device is connected to a stable Wi-Fi or mobile network.
- App glitches or outdated version: Software issues can sometimes prevent successful logins. Ensure that your app is updated to the latest version.
- Cache and data issues: Accumulated cache and data could interfere with the app’s functioning. Clearing them can often resolve the issue.
- Server downtime: Occasionally, the issue may be with Arlo's own servers being down or experiencing technical difficulties.
Steps to Fix the Login Issues
- Verify Credentials: Double-check your login details. Use a password manager, if possible, to ensure that you have the correct password.
- Check Internet Connection: Make sure your internet connection is stable. Try switching from Wi-Fi to mobile data or vice versa to see if that resolves the issue.
- Update the App: Go to the Google Play Store or Apple App Store and check if there is an update available for the Arlo app. Install any available updates.
- Clear Cache and Data:
<ul>
<li>For Android: Go to Settings > Apps > Arlo > Storage, then tap 'Clear Cache' and 'Clear Data'.</li>
<li>For iOS: Unfortunately, clearing cache and data isn't directly possible like Android; consider reinstalling the app instead, which effectively clears cache and data.</li>
</ul>
- Restart Your Device: Sometimes a simple restart can resolve temporary software issues affecting app functionality.
- Reinstall the App: If clearing the cache doesn't help, consider uninstalling and reinstalling the app. This often resolves deeper software issues.
- Check Server Status: Visit Arlo’s official social media pages or their website to check for any server outage announcements.
Additional Tips
- If you've tried all the steps above and still can't log in, contact Arlo's customer support for assistance.
- Ensure your device's operating system is up to date, as compatibility issues with outdated systems can sometimes occur.
- Double-check whether any recent changes have been made to your network settings or phone settings that might interfere with app functionality.
