Check Camera Power
- Ensure that the camera is fully charged. A depleted battery is a common reason for the camera going offline.
- If the camera uses an external power source, make sure the power cable is securely connected and the power outlet is functioning.
Verify Internet Connection
- Ensure that your Wi-Fi network is stable and working properly. You can do this by checking if other devices are connected and accessing the internet.
- Reboot your router by unplugging it for about 10 seconds, then plugging it back in. This can resolve connectivity issues.
Check Camera Placement
- Make sure the camera is within the Wi-Fi range. Obstructions like walls or electronic devices can weaken the signal.
- Try moving the camera closer to the router to see if it reconnects.
Restart Your Camera
- Turn off the camera and wait for a few seconds before turning it back on. This process can refresh its connection.
Sync Camera with Base Station
- If your camera works with a base station, press the sync button on the base station and then on the camera to resynchronize the devices.
Update Firmware
- Log into the Arlo app or website and check for any available firmware updates for your camera.
- If updates are available, follow the prompts to update your camera firmware.
Reset Your Camera
- If all else fails, consider performing a factory reset on your camera. Note that this will restore the camera to its default settings.
- Refer to the camera’s manual for instructions on performing a reset, as the process can vary.
Contact Support
- If you continue facing issues, it might be best to contact Arlo’s customer support for further assistance and possible repairs or replacements.
