Possible Reasons for Missing "Clean Map" Data
- Network Connection Issues: Roomba relies on your Wi-Fi connection to upload the cleaning data. If your internet connection is unstable or drops during the cleaning session, it could prevent the data from being successfully uploaded to the cloud, resulting in missing "Clean Map" data.
- App Sync Problems: Sometimes, the app might not sync properly with the device. This could be due to outdated app versions, bugs in the app, or temporary syncing server issues from iRobot's side.
- Device Firmware Issues: If the Roomba's firmware is outdated or corrupt, it might not record or transmit the cleaning data correctly, causing it to be missing from the app.
- User Account Issues: There could be issues related to your iRobot account, such as incorrect login details or problems related to multiple accounts, which might affect the visibility of the "Clean Map" data.
- Privacy Settings: Ensure that the data transmission settings are enabled. Privacy or account settings might be preventing the transmission of data from your Roomba.
How to Fix Missing "Clean Map" Data
- Check Wi-Fi Connection: Ensure that your Wi-Fi is stable and running without interruptions. Place the Roomba closer to the router or upgrade your network hardware if necessary to improve connectivity.
- Update App and Firmware: Ensure that you are using the latest version of the iRobot Home app, and check if there are any available updates for your Roomba's firmware. Install these updates to fix any bugs or compatibility issues.
- Resync the Device: Log out of your iRobot account in the app and then log back in. You can also try setting up your Roomba again to ensure it is properly synced to your account.
- Verify Account Information: Ensure that the correct login credentials are used, and check for any issues related to having multiple accounts. Secure your account properly.
- Enable Data Sharing: Check the app and Roomba settings to ensure that sharing data is enabled, and your privacy settings allow the upload of cleaning data.
- Contact Customer Support: If the problem persists, reach out to iRobot's customer support for professional assistance and further troubleshooting.
