Possible Reasons for August Smart Lock Not Showing Battery Level
- App Glitch: Sometimes the app may have a software glitch or bug that's preventing it from displaying the battery level properly.
- Outdated App: If your August app is not updated to the latest version, it might not have the necessary improvements or bug fixes which could solve any issues related to displaying the battery level.
- Bluetooth Connectivity Issue: If your phone or smart device isn't properly connected to the lock via Bluetooth, it might not be able to retrieve the battery status.
- Firmware Update Required: Your lock might need a firmware update to ensure proper functioning, including battery level reporting.
- Battery Issues: If the batteries are not seated properly or are running extremely low, this might disrupt the ability to report their status.
How to Fix the Problem
- Restart the App: Close the August app completely and reopen it to check if the battery level displays correctly.
- Update the App: Visit your app store to check for any updates available for the August Home app and install them.
- Check Bluetooth Connection: Ensure that Bluetooth on your device is turned on and that it is within range of the smart lock.
- Power Cycle the Lock: Remove and then reinsert the batteries to power cycle the lock. This can sometimes help in recalibrating the lock's connection.
- Check Battery Installation: Open the battery compartment, remove the batteries and ensure they are properly seated and installed in the correct orientation.
- Replace Batteries: Try replacing the current batteries with new ones to see if this resolves the issue.
- Reset the Lock: As a last resort, follow the manufacturer's instructions to reset the smart lock. Note that this will disconnect it from your app and you may need to set it up again.
