Reasons Why Wyze Cam Might Not Be Saving Event Videos
- **Storage Issues:** Your Wyze Cam may not be saving event videos if there's a problem with the microSD card, such as it not being inserted properly, it's full, or it's corrupted.
- **Subscription Requirement:** Some features, like cloud event video storage, may require a Cam Plus subscription. Without it, only 12-second event videos might be uploaded to the cloud, and longer videos won't be saved.
- **Camera Settings:** Check if the event recording settings are properly configured. Sometimes settings may be accidentally turned off or changed.
- **Firmware Update:** An outdated firmware version might lead to bugs or compatibility issues. Ensure your camera is running the latest firmware.
- **Network Connection:** Poor or lost internet connection can prevent videos from being uploaded to the cloud or from syncing correctly with your app.
- **App Version:** Using an outdated version of the Wyze app may cause compatibility issues. Keep your app updated to the latest version.
How to Fix the Problem
- **Check and Format Your SD Card:** Ensure the microSD card is properly inserted into the camera. Try formatting the card using the Wyze app settings. If formatting doesn’t help, test with a different card.
- **Verify Subscription Status:** Ensure you have a valid Cam Plus subscription if needed. Double-check subscription details in the Wyze app.
- **Adjust Camera Settings:** Go into the Wyze app and navigate to the specific camera’s settings. Validate that event recording is enabled and configured correctly.
- **Update Firmware and App:** Check for firmware updates through the Wyze app and make sure to apply them. Also, ensure your Wyze app is updated to the latest version via your device's app store.
- **Inspect Network Connections:** Restart your router and check if your internet connection is stable. Make sure your camera has a strong Wi-Fi signal.
- **Restart the Camera:** Sometimes a quick restart of the camera can fix temporary glitches. Try unplugging it and then plugging it back in, or use the restart option in the app.
