Possible Reasons for Detection Issues
- Out of Range: Ensure the camera is within the base station's wireless range, as interference or distance can affect connectivity.
- Compatibility Problems: Verify that both the base station and camera models support each other. Check the Arlo website for compatibility details.
- Firmware Mismatch: Check if both devices are running the latest firmware. Sometimes the base station or camera may require updates to communicate properly.
- Weak Wi-Fi Signal: Make sure the Wi-Fi signal is strong and stable. Weak signals can prevent proper connections.
- Power Issues: Confirm that the camera is fully charged and the base station is plugged in and functioning as expected.
- Network Issues: Examine network settings to ensure the base station is connected to the internet. Check for any network outages or Wi-Fi disruptions.
Steps to Resolve the Problem
- Re-sync Devices: Press the Sync button on both the base station and camera. Follow the recommended syncing procedure in the product manual to ensure proper connection.
- Update Firmware: Log in to the Arlo app or website to check for and install available firmware updates for both devices. Keeping firmware up to date can often resolve connection problems.
- Reset Base Station: Perform a factory reset on the base station by pressing and holding the Reset button for about 10 seconds, and then try syncing again. Remember that this will erase any settings you've configured.
- Optimize Wi-Fi Setup: Move the base station closer to the camera and check for any physical obstructions or sources of interference. Improve the coverage by repositioning the devices.
- Check Power Source: Ensure the camera is properly charged and the base station is receiving power. Swap out any faulty cables or power adapters if necessary.
- Verify Network Settings: Double-check that the network settings are correctly configured on both the base station and the device's app. Ensure there are no network restrictions or firewalls preventing connections.
Contact Arlo Support
- If none of the above solutions work, reach out to Arlo's customer support for assistance. They can provide specific advice and troubleshooting steps that suit your setup.
