Possible Causes for Connectivity Issues
- Firmware Compatibility: Sometimes new firmware might not be fully compatible with your existing system settings or devices, causing connection problems.
- Network Configuration Changes: A firmware update might alter network configurations, hindering the camera's ability to reconnect to your Wi-Fi network or base station.
- Signal Interference: The update might have changed settings that increase susceptibility to interference from other electronic devices, walls, or even large metal objects.
- Incomplete Update Process: If the firmware update was interrupted, it might leave the camera in an unstable state, making it unable to connect.
- Power Issues: Firmware updates can sometimes lead to increased power consumption, and if the battery is low, the camera might fail to connect.
Steps to Fix the Connection Issue
- Restart Your Device: Power cycle your Arlo Pro 3, as well as your router and base station, to refresh network settings and clear any temporary bugs.
- Check Battery Level: Ensure your Arlo Pro 3 is adequately charged, as a low battery can prevent proper functioning.
- Reinstall the Device: Remove the Arlo Pro 3 from your account and reinstall it, ensuring all connections are re-established correctly.
- Reset Network Settings: Reconfigure the network settings on your Arlo Pro 3 to connect it anew to your Wi-Fi or base station.
- Avoid Signal Interference: Remove potential sources of interference around the Arlo device and the router, and ensure there's a clear line of sight between them.
- Perform a Factory Reset: As a last resort, perform a factory reset on your Arlo Pro 3 to revert it to original settings, then update the firmware again carefully.
Additional Tips
- Contact Support: If issues persist, contact Arlo customer support for specialized advice and potential solutions.
- Firmware Rolled Back: Check if Arlo provides the option to roll back to previous firmware versions if the latest one is causing issues.
