Identify Possible Reasons
- Misalignment: The door sensor might be misaligned, meaning it isn't in the correct position to detect the closed status. This is a common cause and usually happens if the components have shifted due to door movement or settling over time.
- Interference: Metallic objects or magnetic interference from other devices can affect the sensor’s ability to register the door as closed. This can include items placed near the sensor or structural elements within the door or frame.
- Low Battery: A low battery in either the Smart Lock or the sensor can cause issues with detecting the closed state, as insufficient power can interfere with signal transmission.
- Software Glitch: Occasionally, the software or firmware that controls the August lock system may have a glitch or need an update, affecting the sensor’s operation.
- Dirty Contacts: Dust, grime, or corrosion on the sensor contacts could prevent a good connection, preventing the system from recognizing a closed door.
Steps to Fix the Issue
- Realign the Sensor: Check the position of the door sensor and adjust its alignment. Ensure the sensor points directly opposite its corresponding part on the door frame when the door is closed.
- Remove Interference: Move any metallic objects or devices that could interfere with the signal. If the interference is structural, consider repositioning or adding a spacer to the sensor.
- Replace Batteries: If the battery is low, replace it immediately. Always use recommended batteries to ensure optimal performance.
- Update Software: Check for any software updates for the August app or firmware updates for the lock. Install any available updates to ensure any bugs are addressed effectively.
- Clean Sensor Contacts: Gently clean the contacts with a soft cloth and a small amount of rubbing alcohol. Ensure the contacts are dry before reattaching the sensor.
Additional Tips
- Regularly check the sensor to ensure it remains in alignment, especially if the door experiences frequent use.
- Ensure all components of the sensor and lock are secure and tightly fastened.
- If problems persist, consider contacting August support for professional troubleshooting help.
