Reasons Why Your August Lock Firmware Won't Update
- Connectivity Issues: The lock maybe too far from the Wi-Fi router, causing weak signals or intermittent disconnections. Another possibility is unstable internet at your location.
- Battery Level: Firmware updates require a stable power supply. If the lock's batteries are too low, the update might not initiate.
- Compatibility Problems: Your lock may not be compatible with the latest firmware because of how old the lock is or specific features on your model.
- App Version: Using an outdated version of the August app could prevent the lock from updating its firmware.
- Server Issues: Sometimes, the issue is on the company's side. Their servers might be down or overloaded with requests.
- Firmware Corruption: Previous unsuccessful attempts to update firmware can cause corruption, making new updates difficult.
How to Fix the Firmware Update Issue
- Enhance Connectivity: Move the lock closer to the Wi-Fi router or consider using a Wi-Fi extender to improve signal strength.
- Check Battery Levels: Replace batteries with new ones to ensure the lock has sufficient power to perform the update.
- Verify Compatibility: Consult August's support or your lock's documentation to make sure your model supports the latest firmware.
- Update the App: Visit the Google Play Store or Apple App Store to download and install the latest version of the August app.
- Wait and Retry: If the issue is server-related, wait a few hours and try initiating the update again.
- Reset the Lock: Resetting the lock to its factory settings can help if the firmware is corrupted. Refer to your lock's manual for instructions on how to perform a reset.
Further Steps to Consider
- Seek Customer Support: If the issue persists, contact August's customer support for advanced troubleshooting.
- Explore Alternative Connectivity: Use another smartphone or device to perform the firmware update as occasionally the problem is specific to the device.
