Common Reasons for August Smart Lock Not Auto-Locking
- Software Updates: Sometimes, updates may inadvertently change settings, disable features, or cause bugs that impact functionality like auto-locking.
- Battery Issues: Low battery levels may prevent certain features from working to conserve power, including the auto-lock function.
- Bluetooth and Connectivity Problems: Auto-lock requires proper communication between the lock and your smartphone. Any interruption or issues with Bluetooth can affect its performance.
- Incorrect Settings: The auto-lock feature might be disabled in the app settings due to a reset or changes in configuration during the update.
How to Fix the Auto-Lock Problem
- Check the Settings: Open the August app on your smartphone and navigate to the auto-lock settings. Make sure it's enabled and set to your preferred time frame for locking.
- Replace the Batteries: Ensure the batteries are fully charged or replace them with new ones to see if this restores the auto-lock function.
- Reset the Lock: Perform a soft reset on your August Smart Lock. This often resolves minor bugs and can restore proper functionality, including auto-lock.
- Reinstall the App: Sometimes, uninstalling and then reinstalling the August app can fix unseen issues related to updates.
- Update Firmware: Check if another update is available that might address recent bugs introduced in the previous update. Install any pending firmware updates through the app.
- Contact Support: If the problem persists, reach out to August's customer support for additional assistance or potential fixes.
