Poor GPS Accuracy
- Sometimes, your smartphone's GPS might not be accurate. The August Smart Lock relies on GPS to determine your location and initiate auto-unlock. If the GPS can't pinpoint your location accurately, the lock might not activate.
- Fix: Ensure that you have a clear view of the sky for better GPS signals or try recalibrating the location settings on your phone. Also, make sure your phone's location setting is set to high accuracy.
Battery Issues
- If the Smart Lock's batteries are low, it might not have enough power to perform auto-unlock operations.
- Fix: Replace the batteries in your August Smart Lock with fresh ones to ensure it's powered correctly.
Bluetooth Connectivity
- The lock needs to connect to your phone via Bluetooth to work. If there's an issue with your phone’s Bluetooth, the auto-unlock feature won't activate.
- Fix: Make sure Bluetooth is turned on and not having connectivity problems. Try toggling the Bluetooth off and on again or restarting your phone. Additionally, ensure that your device is within the Bluetooth range of the lock.
App Permissions
- Your phone might not have given the August app all the permissions it needs, such as access to location services or Bluetooth.
- Fix: Check your phone settings to ensure the August app has permissions for location services, Bluetooth, and running in the background.
Geo-Fence Not Set Correctly
- The geo-fence determines when you enter or leave an area. If it's not set up correctly, the lock might not detect when you're home.
- Fix: Open the August app and verify that the geo-fence is correctly set around your home. Adjust the radius or relocate the home pin if necessary.
Device Compatibility
- Some phones or operating systems might have compatibility issues with the August app, affecting auto-unlock capabilities.
- Fix: Ensure your phone and the app are running on updated software that supports August’s features. Consider checking if there are known compatibility issues by visiting the August website or forums.
Software Updates
- An outdated version of the August app or firmware can lead to auto-unlock failures due to bugs or compatibility issues.
- Fix: Update the August app through your phone's app store and check for any firmware updates for the Smart Lock through the app settings.
Incorrect User Setting
- The auto-unlock feature might be turned off within the app settings.
- Fix: Go to the August app settings and make sure the auto-unlock feature is enabled. If necessary, go through the setup process again to ensure it's configured correctly.
