Privacy
OMI Privacy Policy
Effective Date: 6/03/2025
1. Introduction
Welcome to OMI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, website, and services (collectively, the "Service"). This policy is compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account
- Use our voice transcription, conversation and screen recording features
- Contact our support team
- Make payments through our platform
This information may include:
- Account Information: Name, email address, password, and profile information
- Screen and System Recordings: Mic and system recordings for transcription and screen snapshots for conversation context
- Audio Recordings: Voice recordings for transcription, conversation analysis, and speech profile training
- Conversation Data: Transcripts, summaries, and analysis of conversations
- Speech Profiles: Voice characteristics used to identify speakers in recordings
- Person Information: Data about people you identify in conversations, including names and voice samples
- Memories/Facts: Information extracted from conversations and stored as memories or facts for future reference
- Payment Information: Payment method details (processed by our payment processors Stripe and PayPal)
- Location Data: Geolocation data (if permitted by you), including precise GPS coordinates and Google Places information
-
Background Location Data: If you grant permission, we may collect your device’s precise location even when the app is closed or not in use. This background location access is used to automatically tag your conversations with the location where they occurred. It helps you remember where each conversation took place, adding valuable context to your conversations.
- Usage Data: Information about how you use our Service
2.2 Automatically Collected Information
We may automatically collect certain information when you use our Service, including:
- Device Information: Device type, operating system, unique device identifiers
- Log Data: IP address, browser type, pages visited, time spent on pages
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies
3. How We Use Your Information
We use your information for various purposes, including to:
- Provide, maintain, and improve our Service
- Process and complete transactions
- Send you technical notices and support messages
- Respond to your comments and questions
- Generate conversation summaries and daily recaps
- Create and manage speech profiles for speaker identification
- Extract and store memories/facts from your conversations
- Develop new products and services
- Monitor usage patterns and analyze trends
- Protect against, identify, and prevent fraud and other illegal activity
- Tag conversations with location data to help users recall where each conversation took place.
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on the following legal grounds:
- Performance of a Contract: Processing necessary to provide you with our Service
- Legitimate Interests: Processing that serves our legitimate business interests
- Consent: Processing based on your explicit consent
- Legal Obligation: Processing necessary to comply with our legal obligations
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We use audio recordings solely for immediate processing to enable real-time transcription and conversation features. These recordings are not stored or retained after processing is complete.
The only exception is your personal speech sample, which you may provide to help the AI identify your voice in future conversations. This sample is securely stored and used exclusively for voice identification purposes. It will be permanently deleted upon account deletion or upon your request.
You can request deletion of your data at any time through our Service.
6. Data Sharing and Third-Party Services
6.1 Third-Party Service Providers
We may share your information with third-party service providers to help us operate, provide, improve, and promote our Service. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our service providers include:
- Firebase: For authentication and data storage
- Google Cloud Platform: For hosting, services, and location information
- Stripe and PayPal: For payment processing
- Typesense: For search functionality
6.2 Integration Partners and Webhooks
If you enable third-party integrations through our app, we may share information with these partners as necessary to provide the integrated services. You can review and manage these integrations through your account settings.
For developers, we provide webhook functionality that enables real-time data sharing with external services for:
- Audio bytes
- Realtime transcripts
- Memory creation
- Day summaries
The data shared through these webhooks is controlled by your webhook configuration settings.
6.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
6.4 Where & How Your Data Is Stored
We use multiple secure storage systems to maintain your data:
| Storage | What's Kept | Security |
|---|---|---|
| Google Cloud / Firebase | Transcripts, summaries, metadata, files you upload. | AES‑256 encryption at rest, TLS in transit, access restricted by service account. |
| Google Cloud Storage | Only if you enable audio storage: conversation WAVs; voice‑profile samples; images/docs you upload. | Private bucket, signed‑URL access, encrypted at rest & in transit. |
| Pinecone | Numerical vector embeddings of your transcripts (not readable text). | Encrypted at rest & in transit; keys stored in backend only. |
| Upstash Redis | Short‑lived session caches. | Encrypted connections; data expires automatically. |
Local caches on your phone hold recent transcripts for offline viewing; they follow your OS sandbox and are deleted when you uninstall the app.
6.5 Third‑Party Processors
We use several trusted service providers to process specific types of data:
| Service | Purpose | Data They Receive |
|---|---|---|
| OpenAI | Generate AI replies; summarise or classify text. | Text prompts & prior messages (no raw audio). |
| Deepgram | Speech‑to‑text. | Live audio stream during transcription; audio not stored after processing. |
| Instabug | Bug reports. | Screenshots, logs, or voice notes only if you send a report. |
| PostHog | Anonymous analytics. | Non‑content events (e.g., "pressed record"). |
We select vendors with strong published security commitments. They process data solely to provide their service to us.
7. Your Rights and Choices
Under the GDPR and other applicable laws, you have certain rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you
- Rectification: You can request correction of inaccurate or incomplete information
- Deletion: You can request that we delete your personal information
- Restriction: You can request restriction of processing of your personal information
- Withdrawal of Consent: You can withdraw consent where processing is based on consent
To exercise these rights, please contact us at help@omi.me or delete your data inside the OMI mobile app.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to—and maintained on—computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.
We comply with applicable laws to ensure that your information is appropriately protected when transferred internationally, including the use of Standard Contractual Clauses approved by the European Commission.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: help@omi.me
12. Your Consent
By using our Service, you consent to our Privacy Policy and our Terms of Service.
This Privacy Policy was last updated on 6/03/2025